Our Guarantee

When we produce your outdoor playground equipment, we’re thinking of you and those who will be using it. We make it with great attention to detail, all the while imagining the smiles that it will put on their faces.

We’re proud of the quality of our products. We guarantee them against any structural failure, abnormal degradation or manufacturing defect that prevents the equipment from being used for its intended purpose.

École primaire Jules Verne, Montréal

Photo:
Jules Verne Elementary School, Montréal

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The Guarantee in Detail

Go-Élan is very proud of the quality of its products: we guarantee them against any structural failure, abnormal degradation or manufacturing defect that prevents the equipment from being used for its intended purpose. More specifically:

  • Limited Guarantee for life/b> on aluminum posts
  • Limited Guarantee for life on aluminum caps
  • Limited Guarantee for life on stainless steel hardware
  • Limited Guarantee for life on freestanding playstructures in hemlock
  • Limited Guarantee of 50 years on recycled plastic parts
  • Limited Guarantee of 15 years on perforated metal or expanded metal decks
  • Limited Guarantee of 10 years on roto-moulded or polyethylene sheet components
  • Limited Guarantee of 10 years on components made of polycarbonate
  • Limited Guarantee of 10 years on galvanized steel components
  • Limited Guarantee of 7 years on urethane-coated steel cables
  • Limited Guarantee of 5 years on swing seats
  • Limited Guarantee of 5 years on peeling of baked polyester paint
  • Limited Guarantee of 3 years on equipment springs
  • Limited Guarantee of 1 year on all moving parts and any other product not mentioned above

These guarantees apply only if:

  1. The playstructures and equipment are installed by Go-Élan Inc. professionals, or.
  2. They are installed according to instructions and using parts approved by the manufacturer. Each part must be used in a normal way and for the purpose for which they are intended.

Equipment or parts are not guaranteed if they are subjected to vandalism, used in an abusive way or in the event of poor maintenance. Equipment or parts must be modified or repaired by the manufacturer or the manufacturer’s agents, or according to manufacturer’s instructions.
This guarantee does not cover cosmetic problems such as scratches, discoloration, dents, or normal deterioration of the product.

Go-Élan Inc. agrees to deliver the part or material needed for repair to the site at no charge, but the guarantee does not cover labour. A change of parts does not extend the guarantee in any way.